Terms and Conditions for Commercial-Residential Service Requests


1. Services and Responsibilities

1.1 Compusurance is a provider of computer consulting and maintenance service, including but not limited to: hardware and software installation, installation of updates, setting up home networking, computer system configuration, internet set up and other related services. Compusurance will only perform and provide computer services, repairs, and upgrades as requested by customer.
1.2 Computer service/repairs are provided as a service. There may be circumstances under which your computer can not be repaired. It is possible that in certain circumstances the computer may need to be rebuilt and/or upgraded. In the case of software reinstallation the customer will provide licenses or original disk. In the case of replacing new parts, work will be stop waiting for customer’s approval in order to continue the repair.
1.3 Customer understands that in the process of working on your computer equipment, there is a potential for data loss.
Prior to commencing any work, customer is solely responsible for making any necessary backups of its data so that, in the event of such loss, the data can be restored. Compusurance will not be responsible for data loss.

2. Remote Support

2.1 Remote support will be offered using remote support software. Customer understands that after the termination of a session the Compusurance’s technician will not be able to access his computer remotely and any software used in the remote session will be uninstalled or deleted.

3. Billing Term

Customer will have to purchase a Monthly Plan, Pay based on incident or negotiate with the Company the price prior the job is being started.

4. Notice of Cancellation

4.1 Customer may terminate this Agreement upon providing a 30-day notice to Compusurance. If you are subscribed to the plan, Compusurance will make a one- time charge equal to any remaining monthly payments during your subscription period. If you are not subscribed to any of the plans, then you will still be responsible for any amounts billed and any collection fees that remain outstanding regardless of the termination notice.

5. Miscellaneous

5.1 Compusurance shall not be liable for any problems due to external causes beyond its control including, but not limited to, terroristic acts, natural catastrophe, fire, flood, or other act of God, and/or power failure, virus propagation, improper shut down of the network and/or telephone lines.
5.2 Units or devices to be repaired, has to be brought to our repair places or Schedule with your consent a visit to your place.